Frequently Asked Questions (FAQ)

 

Frequently asked questions about Xerowaste and the V-Move walk-along tug, load mover and tow tractor models.

Xerowaste Policy FAQ

Xerowaste Solutions Inc. provides a limited warranty to the original purchaser of a new V-move® walk-along tug or utility vehicle for a period of the lesser of 24 months or 2,080 hours after delivery.
Warranty parts and labor is included in the first year and warranty parts only in the second year. Onsite travel is not included. If the unit has a hydraulic lifter, the hydraulic related components warranty is 12 months parts and labor only.
This warranties it to be free from manufacturing defects in material and workmanship under normal use and service. This warranty shall not apply to (i) normal wear and tear, (ii) any part that has been altered, modified, or changed, or (iii) any part that has been subject to misuse, abuse, neglect, or accident. We shall not be responsible for claims for special, indirect, or consequential damages or injuries. Some components, such as the batteries and accessories, have their own warranty provided by the specific manufacturer. The warranty is not transferable. Warranty is valid in North America only. Some components may have different warranties, depending on what country the tug is operated in, from the manufacturers.
Faults must be reported to Xerowaste Solutions Inc. before the end of the warranty period.
In the event of faults, Xerowaste Solutions Inc. will arrange to:
(1) exchange the defective part(s). Xerowaste Solutions Inc. becomes the owner of the defective parts, which must be returned to us.
(2) choose another solution if a repair is not reasonably possible or feasible.
The customer must give Xerowaste Solutions Inc. the opportunity to rectify any faults. Upon the expiration of the warranty period, all such liability shall terminate.
THERE ARE NO OTHER WARRANTIES, OTHER THAN STATED ABOVE, OR WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE EITHER EXPRESSED OR IMPLIED.

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Our Return and Refund Policy to Guarantee your Satisfaction:


We want to ensure you are fully satisfied with your new V-Move tug purchase. If for any reason you are not satisfied, please let us know so we can try to rectify the issue with you. If you would prefer to return the tug, for a refund or do an upgrade or downgrade, you must do so with single orders (one tug) within the first 15-days of receiving the first tug from us. Return authorization must be issued by Xerowaste Solutions in advance of the return and we will provide the address you ship to. Item must be in like-new condition and returned in the original packaging, properly strapped, and insured by the customer for the full retail value. Item is not considered returned until inspected by Xerowaste and we will confirm to you by email once we receive it and it is inspected for damage and complete with all accessories and options. Shipping and brokerage costs are non-refundable and the responsibility of the customer. A 25% restocking fee applies if in like-new condition. No refunds on custom factory modifications and no refunds for certification costs. Refunds will be processed by cheque/check.

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V-Move Tug use FAQ

The rolling resistance of a railcar or cart with steel wheels on steel rails is much less than by using a cart with rubber, steel, or hard plastic wheels on normal surfaces like concrete, asphalt, or sand. The V-Move tug can pull a lot more weight when the items are on rails when properly configured, versus pulling on normal surfaces such as concrete. We rate all our tugs on our site and in our brochures for the lower limits of pulling a load on casters or wheels on a solid surface and not on rails. Take for example our V-move XL+ tug. The XL+ can pull a load on casters or wheels on a regular surface up to a load limit of 7.5 MT or 16,535 lb. However, the XL+ tug can easily move a load on rails up to 10 MT or 22,046 lb, which demonstrates how much less resistance there is when pulling a load on rails.

See our example video of a V-Move XXL pulling both an electric locomotive mover and a railcar at the same time: https://www.xerowaste.ca/electric-tugs/v-move-xxl-4-kw-electric-industrial-tug/

If you have a factory and want to use a less-powered and more affordable V-Move tug to move a heavy load, then it may benefit you by installing and placing your load to move on rails instead of pulling a cart on casters across a concrete floor.

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Yes, the V-Move walk-along tugs and tow tractors are very safe when used correctly. Your insurance company or Workers Compensation state or provincial organization may even give you a discount due to the lower risk. We spec the load movers for your specific task, so you have the correct amount of counterweight to gain traction to safely move and stop a load. It is important to adhere to the recommendations for weights moved and slope limitations and test before regular use.

Depending on the model and options chosen, some of the safety features are regenerative braking, additional hydraulic-assisted braking, dual-drive motors, lockable driveline when parked, locking differential for added traction, positive throttle so when you let off the throttle it will stop, an emergency stop button, auto pinch stop button, auto-stop with power loss, an auto slowdown in corners, flashing LED light, loud vehicle horn, radio-frequency protected electronics, safety-oriented operator manual, optional on-site training by a Xerowaste operating engineer, warnings when remaining battery capacity is low, wheel guards, explosion proofing and keyed ignition. You also can’t operate the tug or tow tractor when it is charging to protect the tug and the user. Our tow tractors have additional safety features such as a dead-man switch, limited speed operation, and crash guards.

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If you follow the manufacturers’ recommendations for maintenance and you take care of your load mover or tug, you can expect it to last for many years. The original first group of customers of the V-Move XL tug still have their tugs in operation after 35+ years. Again, it all depends on how you care for your tug that determines how long it will last.

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On some of our smaller and mid-sized tugs, we provide optional off-road aggressive traction tire tread so you can use them to move trailers in mud, sand, on gravel, and on grassy surfaces. By adding weight to the tug, the tug gains more traction on less than ideal surfaces. Most models also work well on slopes with snow with the correct tires. Chains or studs can be used with some tires and tugs for added traction in snow and on ice. We always recommend you safely test first when on slippery slopes. Check out our list of some of the stock and optional tires: V-Move Tires and Wheels

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Properly configured heavy containers can be safely moved with the correct V-Move tug.

Self-contained compactors, such as a 6-cubic yard front-load bin, that have been professionally modified by the manufacturer, can be safely lifted on one end and moved up a slope and out to the curb for servicing by a front-load garbage truck with a V-Move walk-along tug. Compactor receiving bins as large as 6 cubic yards can also be moved out by a V-Move tug to be serviced by a front-load truck. With large weighted compactor receiving bins, such as 4 and 6-cubic yard bins, it is best to have only one end of the bin having casters so when the bin is placed down it can not move on its own. Smaller front-loader compacted receiving bins like 2 and 3-cubic yard bins can easily be moved by most of our V-Move tugs. They should have chains welded to the bin that wrap around the caster wheels on the ground to help prevent movement when left unattended or caster wheel brakes.

Our tugs can also move roll-off containers and roll-off self-contained compactors along relatively flat surfaces when the bins are configured properly. Due to the traditional length of the roll-off bin and how close it is to the ground, you can’t take it down slopes otherwise it may ground out. However, a shorten roll-off container could be moved up and down slopes. The V-Move has been used to move full-size roll-off containers for 10 years now. The largest waste and recycling company in the world uses the V-Move 4XL to move roll-off bins for their customers and at their hauling facilities. See the video here: https://www.xerowaste.ca/electric-tugs/v-move-4xl-16-kw-electric-tug/ . The V-Move tug allows you to place the roll-off bin where you need it, rather than where the hauler needs it and even underground if you had a large enough and strong enough vehicle elevator.

Moving ocean shipping containers is also easy with our larger tugs when the bin is configured correctly to be moved by the V-Move tugs.

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V-Move Tug Technical FAQ

How long batteries last for depends on many factors. Factors such as battery size, temperature, load, surface friction, caster or wheel resistance, slope, speed, constant speed or repeated acceleration and de-acceleration, motor energy consumption, etc. Generally, you want to follow the battery manufacturer recommendations on draw-down or consumption of available full Ah capacity before recharging to get the stated life out of the battery. Some battery types have different recommended maximum draw-down before recharging. AGM type has recommendations that you don’t use more than 50% or 60% of available full Ah capacity before recharging, on average. However, you should discharge 60% to 70% of the battery’s available capacity upon first use and on occasion throughout the life of the battery. With Lithium-ion you can draw down up to 80% or 90% before recharging. Wet cell batteries, as in our Motive batteries, allows you to draw down to 80% before recharging. Some batteries allow partial charging between uses or fast charging to extend the time batteries last, such as Lithium-ion and forklift style flooded cells with the correct type of charger.

Always store the V-move tow tractor or tug with fully charged batteries if you will not be using the machine for a long time. Charge the batteries at least once every two months. Our battery chargers have an automatic mode that goes into trickle charging when the batteries are fully charged without damaging the batteries. That way the batteries can remain connected to the charger long term without any problem.

Our load mover tugs can last between 2.5 hours to 9 hours or more of continuous use, depending on all the factors stated in this answer.

Currently, our selection of batteries ranges from 2x12V (24 Volt) 25.5 Ah to 2x24V (48 Volt) 420 Ah or 21.5kWh. The larger optional capacity batteries, motive batteries, and Lithium-ion offer higher voltage and higher sustained voltage which are best for our tugs and will last longer. Most likely our tug that lasts the longest on a single charge would be the XXL with 420 Ah Lithium-ion.

If you provide us with all the details for your particular use, we can estimate the time our tugs will operate for on a full-charged battery and recommend options you have if you need it to last longer.

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The link between the tug and the cart or dumpster bin being towed is one of the most important components to consider when towing a dumpster bin or cart with a V-Move electric tug. We often see examples of unsafe connections between the load moving tug and the item being moved that is on wheels. We also see the link between the tug and the load not being matched to either the weight being moved or the capabilities of the tug.

Here are some examples and the reason why these tow setups are unsafe and/or not ideal:

Unsafe example of a dumpster bin tow connection.

The tow tab or link on the dumpster bin is shown in the left image. This example does not use a solid connection from the waste bin to the tug and therefore the bin can coil back and forth and cause damage to the tug and exert a lot of force either pulling back or pushing against the tug.  The weak point is the metal loop. By guessing there are additional forces that are generated from the coiling, it is no surprise that the link breaks often as reported by the site.


Broken trailer tongue | Xerowaste.ca

Here is a tote trailer tongue where the power of the tug did not match the trailer strength.  The trailer was designed for a small powered walk-along tug and the user used a very powerful and heavy sit-down tow tractor and forced the trailer to move in a direction it could not move while in a jack-knifed position. The weaker link broke, which was the aluminum trailer tongue when it snapped like a toothpick.

Ideally, when you consider a connection between the tug and the cart, you should start by having swivel casters on the cart or dumpster bin at the end closest to the tug where the tow connection is. The tow bar should be flat and at the height of the wheel axles or close to it.  The tow bar linked to the cart or dumpster bin being towed should be allowed to pivot up or down from a fixed position attached to the bin so when you go up or down and over speed bumps or changes in floor heights, the tug or the item being towed isn’t forced into the air and off the ground.  The tow bar attached to the cart or dumpster should not be allowed to pivot left or right as you want the tug to either push or pull the cart or dumpster left or right. The materials used for the tow link should be stronger than required to ensure you are operating safely and never have a failure in one of the components.

When you purchase a dumpster towing connection setup from Xerowaste, we custom manufacturer your dumpster bin tow tabs and tow bar components with a rating well in excess of the load being towed. We use high-quality components made in Europe, the USA or Canada. For example, we use Grade 9 highly corrosion-resistant bolts and bolt hardware made in the USA for use where tow tabs are bolted to the bins. We know how corrosive the environment is in the waste bins. We do strongly recommend tow tabs be welded to the bins for the highest strength and corrosion resistance.

We also lean on our 55-year plus material handling manufacturer of the tugs, Verhagen Leiden, to manufacture specialized and common tow connection setups that you require.

Here are some good examples of well-designed dumpster bin connections or trailer tow bars and the right height with a flat tow bar connection between the tug and item being moved:

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The cost of our premium quality bin tug or dumpster mover varies depending on the model of the V-Move tug and the options with our cheapest base model tug listed on our V-Move L page HERE.

What we recommend for a company or multi-unit residential building is determining and evaluating the payback you can obtain from the purchase of a V-Move bin tug or dumpster mover to justify the purchase.

Payback for a V-Move tug is calculated as the potential savings annually divided into the capital cost of a bin tug or dumpster mover to give a value in years. Anything less than 4 years is an acceptable payback. One part of savings is calculated as the value of preventable injuries, reduced lost workdays and reduced injury costs by moving bins with a device such as a dumpster mover, load mover or bin tug.

In some cases, moving heavy loads by hand has resulted in death, but most often in injuries. See our article on moving waste bins: Xerowaste article about moving dumpster bins safely.

If you subcontract the movement of your waste bins, then by bringing that in-house with a V-Move tug, in certain cases, it allows you to save a substantial amount annually. We have Xerowaste customers that have saved up to net Canadian $15,000 annually from subcontracted costs alone, just by bringing it in-house with a Xerowaste V-Move tug.

There are many other factors to consider when calculating the payback cost of purchasing a V-Move tug to move heavy loads versus pushing and pulling by hand. Contact us and we can provide you a spreadsheet specific to your situation to calculate the rough and simple payback for a V-Move dumpster load mover.

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A battery-powered electric walk-along load mover is a powerful mechanical aid to move heavy items. The mover can lift and carry the items or push and/or pull heavy items that are on two or more casters or wheels. The load mover allows physical distancing and reduced labor count since only one person is needed to move a load. The load mover also prevents injuries and lost workdays associated with one or more individuals attempting to move a heavy object with human physical force only.

Xerowaste carries a variety of load movers such as walk-along load movers, burden carriers, and both stand up ride-on and sit-down ride-on tow tractor vehicles.

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To evaluate the purchase of a V-Move tug, you look at payback or ROI. Calculate the cost of a fully-loaded per mile or per hour rate to operate a locomotive or semi-tractor truck to move the loads versus the cost to operate a V-Move tug. You should add the capital cost of your routed locomotive or semi-tractor as a depreciation rate per hour or mile to your operating cost as well since it consumes from the life of your asset. The V-Move asset will be an added cost of capital and is evaluated in the payback calculation and not added to the cost of operating a V-Move tug. The difference in costs per year between the two alternatives divided into the added capital cost of a V-Move tug results in your simple payback value in years. Anything less than 4-years is reasonable.

When you calculate your annual cost to operate the locomotive or semi-truck, consider the cost of your professional driver with benefits, repair costs, fuel costs, insurance, and allocated overhead costs (such as required daily vehicle inspections) to name a few. Then there are the savings to calculate from emissions and your lower overall carbon footprint of using a V-Move walk-along tug versus a locomotive or semi-truck or even versus an electric semi-truck or electric railcar mover.

Generally, Xerowaste customers will see less than a year or two payback when using a V-Move tug versus using a locomotive or semi-tractor truck. Contact us and we can provide you a spreadsheet to use to calculate the rough payback.

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Very hot temperatures will affect both the life of most battery types used in your V-move tug and cause the voltage level to drop off much quicker. Here is a good study on the effect of heat on battery voltage: US study of heat effect on batteries  We offer and recommend optional batteries with wider operating temperature ranges and higher capacity when you are in very hot or cold climates.

If you are in a very hot climate, you should have the highest heat range tolerant battery we offer and don’t park your tug outside in the sun and charge in the evening or overnight when it is cooler. You may also want to request a lower amperage charger from us in high heat so the batteries don’t warm up as much when charging.

If you are in a very cold climate, you should have the lowest heat range tolerant battery we offer, park your tug indoors and charge in the warmest area. If you opt for Lithium-ion batteries, we do offer cold-weather tolerant LI batteries.

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Every vehicle needs regular preventative maintenance and our V-move tugs and tow tractors are no exception. The V-move tugs and tow tractors are designed to keep maintenance to a minimum. Our walk-along tugs have very few moving parts and are lighter than a comparable powered sit-down version of a tug. This results in much less wear and tear and less maintenance required, saving you money. There are no chain drives in V-move tugs as they use direct drive motors with highly efficient electromagnetic braking to reduce maintenance, increase reliability, and increase safety. The drive motors in the V-move can recharge the batteries when slowing down to help minimize your environmental impact. Our XL+ and larger tugs, as well as our tow tractors, use maintenance-free AC motors. See this article to learn more about AC and DC motors: HERE. The batteries and the tires are the only rear wear parts in most of our walk-along tugs.

Seated or the stand-up ride-on version of our tugs, on the other hand, do have more wear parts such as mechanical brakes and may have an additional tire. They are heavier, travel faster, and travel over longer distances, resulting in more wear and tear on components like brakes, tires, and batteries.

It is important to follow the recommended maintenance schedule outlined in the owners manual and perform regular safety inspections to maximize the life of your investment and minimize any potential for safety issues.

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Yes, all V-Move tugs from the XL+ and larger (including the 650 and 1200 tow tugs) can be certified to operate where there is an explosive environment, such as in a paint room. We only recommend you certify the AC motor tugs as an AC motor does not generate a spark in the motor like a DC motor does. Some DC motors casings will have an option to be themselves certified explosion-proof. However, our DC motor tugs smaller than the V-move XL don’t have that certification from the factory.

The process for explosion-proof certification is straight forward with v-Move AC motor tugs and requires a few pages of details filled out by one of the Verhagen Leiden engineers for the certifying third-party firm. The third-party firm, such as Intertek, UL, or CSA, then comes onsite in Vancouver BC to inspect the tug and ‘field certify’ the tug for an individual V-move customer. Certain items to make it easily certify would be installed at the factory, such as an air horn instead of an electrical one, different switches, and different fuses to prevent sparks, to name a few. The costs involve the certification process (time and fee), any modifications, and the travel costs by the certifying firm. All the costs are borne by the customer buying the tug as certified. The cost to certify a V-Move AC motor tug is far cheaper and quite reasonable than that required to certify our DC motor tug. Each certification will be a case-by-case project, depending on the tug and the level of certification required.

Here is a site that details the Hazardous Locations: Classes, Divisions and Groups

A select few of our 8 different AC motor tugs:

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Xerowaste V-Move 650 used at a nursery to pull racks of plants | Stock chaser | Sit down riding tug

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