We want to ensure you are fully satisfied with your new V-Move tug purchase. If for any reason you are not satisfied, please let us know so we can try to rectify the issue with you. If you would prefer to return the tug, for a refund or do an upgrade or downgrade, you must do so with the V-move XXL or smaller sized-tug and single orders (one tug) within the first 15-days of receiving the first tug from us. Return authorization must be issued by Xerowaste Solutions within the first 7 days of receiving your new V-move tug so we can receive it by the 15th day. We will provide the address you ship to. Item must be in like-new condition and returned in the original packaging, properly strapped, and insured by the customer for the full retail value. If you don’t have the original packaging, then you must have a professional crating company crate it for you. You must take complete pictures of the unit prior to packaging and what it looks like strapped to the pallet and after fully crated and provide to us before shipping. You are responsible for return shipping costs and you must have shipping insurance for the full value. Item is not considered returned until inspected by Xerowaste and we will confirm to you by email once we receive it and it is inspected for damage and complete with all accessories and options, including original packaging for the charger, manuals, and other accessories. Shipping costs, crating costs, brokerage, duties, insurance, and tariffs are non-refundable and the responsibility of the customer. A 20% restocking fee applies if in like-new condition. No refunds on custom factory modifications and no refunds for certification costs. No exceptions. Refunds will be processed by cheque/check.
